커뮤니티

Halcyon Knights Pty Ltd

  • Melbourne VIC
  • Help Desk & IT Support (Information & Communication Technology)
  • Full time
  • $115000 – $125000 per annum

LOCATION: Melbourne, Sydney or Queensland

WORK TYPE: Permanent, Full time, Hybrid work arrangements


YOUR NEW COMPANY:
My client is a global company, which has been established 25 years ago. They are a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Their platform helps organisations digitise, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on their solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance.

WHAT’S IN IT FOR YOU:
The company has a fantastic inclusive culture, great staff tenure and offers a good career growth prospect. Please note that weekend work is compulsory for this role.

If you’re interested in finding out more but feel that you might have progressed above the role, please still do get in touch as my client is open to hiring a Technical Account Manager as well!

ABOUT YOUR NEW ROLE:
Together, we are searching for a Korean speaking Application Support Engineer for one of their specific clients. Your responsibilities will include:

  • Identifying and resolving customer incidents via incoming calls, emails, etc.
  • Reproducing software defects for submission to development
  • Providing customers with root cause analysis and in-depth troubleshooting
  • Writing technical documentation (English and Korean)
  • Performing software implementation, installation and upgrades
  • Work on special projects as directed


WHAT YOU NEED TO SUCCEED:
To excel in this role, you will need to possess the following skills/experience:

  • Korean as your native language (spoken and written)
  • superior application support experience
  • expert in database management, especially in Postgres or MS SQL (preferred)
  • from a SaaS/software background
  • understanding of VMWare environments (desirable)

SALARY PACKAGE:
A salary range between $115k to $125k + super is on offer to the right candidate, who must either be an Australian Citizen or have a Permanent Residency. You must be willing to work both weekend days each week. You can choose any 2 weekdays to rest.

WHAT YOU NEED TO DO:
If this sounds like a role of interest to you, please send your resume to evelynt@halcyonknights.com.au or call Evelyn on 0431 786 419Only candidates who are currently based in Australia and who are Australian Citizens or Permanent Residents will be considered and contacted if shortlisted.

**For other exciting job opportunities and to keep up-to-date with the IT world, please ‘Follow’ Halcyon Knights on LinkedIn @ **www.linkedin.com/company/halcyon-knights.

Halcyon Knights is an equal opportunities employment agency, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.


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